How Not To Handle Customer Service In Your MMORPG, A Guide By Pearl Abyss

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Black Desert Online recently made the swap in the west from Kakao games handling our version to Pearl Abyss, the actual developers of the game. Apparently when doing so they decided they were going to just randomly ban users for no reason, not reply to them for almost a month despite public posts making it to the front page of the (large) subreddit for the game and when they finally do actually get around to the ticket, offer absolutely zero meaningful explanation, apology or restitution.

Original reddit thread:

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